Terms & conditions

1. Purpose and scope

BDRIVER provides passenger transport using chauffeur-driven tourism vehicles (VTC): transfers to train stations and airports, inter-resort transfers and tailor-made private journeys, mainly in and around the Belleville Valley.

The website is not an online booking platform: it presents the services and allows you to get in touch. The Terms in force are those applicable on the date the booking is confirmed.

2. Booking and confirmation

Booking requests are made by phone or e-mail. The Client specifies the date, time and place of pick-up, the destination, the number of passengers and items of luggage, and any specific requirements.

A booking is firm only once expressly confirmed by the Provider (by phone, text message or e-mail), subject to availability. The Provider reserves the right to decline any request it cannot fulfil.

3. Pricing

Prices are set by quotation or as an agreed flat rate before the journey, based on the route, distance, time and number of passengers. The rate confirmed at the time of booking is firm, unless the Client changes the journey.

Prices are in euros. ---TODO--- (state whether they include VAT and the applicable rate). Tolls, parking or waiting charges may be added where applicable.

4. Payment terms

Payment is made using the methods accepted by the Provider: ---TODO--- (e.g. card, cash, bank transfer).

---TODO--- (state whether a deposit is required at booking, its amount, and when the balance is due).

5. Cancellation and changes

Any cancellation or change must be notified to the Provider as soon as possible, by phone or e-mail.

Cancellation terms: ---TODO--- (e.g. free cancellation up to 24 h before pick-up; beyond that, X% retained; no charge in the event of force majeure).

The Provider may cancel a service in the event of force majeure or circumstances making performance impossible or unsafe (weather, closed roads, etc.); it will then inform the Client as soon as possible and refund any sums paid for the service not performed.

6. Delay and no-show

A reasonable waiting time is allowed at the pick-up location. ---TODO--- (state the complimentary waiting time included, particularly for station/airport transfers, and any waiting charges beyond).

If the Client is absent at the agreed place and time without prior cancellation (“no-show”), the full price of the service may be charged.

7. Performance of the service and Client obligations

The Client undertakes to respect safety rules and the vehicle provided. Accordingly:

• seatbelts are compulsory for all passengers;
• smoking and vaping are prohibited in the vehicle;
• the number of passengers and items of luggage may not exceed the vehicle capacity agreed at booking;
• transporting animals is subject to the Provider's prior agreement ---TODO--- (state any conditions);
• any dangerous, abusive or unlawful behaviour entitles the driver to stop the service;
• any damage to the vehicle attributable to the Client may be charged.

8. Provider obligations and liability

The Provider undertakes to perform the service with a vehicle in good condition, insured, and driven by a driver holding a professional VTC card. The Provider is bound by an obligation of means.

The Provider cannot be held liable for delay, interruption or non-performance resulting from force majeure, the act of a third party or the Client (traffic, weather, incorrect information provided by the Client, etc.).

9. Lost property

The Provider is not liable for items, luggage or personal effects left in the vehicle. If an item is found, the Provider will endeavour to inform the Client and return it, any return costs being borne by the Client.

10. Right of withdrawal

In accordance with Article L.221-28, 12° of the French Consumer Code, the right of withdrawal does not apply to passenger transport services provided on a specific date or period. The Client therefore does not benefit from a right of withdrawal for these services; the cancellation terms in Article 5 apply.

11. Complaints and consumer mediation

Any complaint may be sent to the Provider by e-mail at contact.bdriver@gmail.com or by post to the registered office.

In accordance with Articles L.612-1 et seq. of the French Consumer Code, a consumer Client is entitled to use a consumer mediator free of charge to settle a dispute amicably. Competent mediator: ---TODO--- (name, address and website of the mediator the Provider is registered with).

The Client may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr.

12. Personal data

Personal data provided when booking is processed in accordance with the policy described in the website's legal notice, in compliance with the GDPR.

13. Governing law and disputes

These Terms are governed by French law. Failing an amicable settlement, any dispute falls within the jurisdiction of the competent French courts.